‘Domain Labs‘ – Captive Reality Ltd trading as Domain Labs
By confirming a domain name order with Domain Labs you are accepting the terms and conditions set by both Domain Labs and Nominet.
Domain Labs offers the service of registering and managing your domains on your behalf as the registrant of a domain name. This service including domain name renewals, updates and maintenance.
There is no charge for transferring an existing domain name over to Domain Labs.
Domain Labs will confirm all company and registrant details with you prior to registration of the domain.
Once registered it will be the registrant’s responsibility to advise of any changes to these details and it is the registrant’s responsibility to make sure their contact details are up to date.
You will be provided with all of the domain details including expiry dates upon registration. Domain Labs will provide all domain details upon your request. Contact us on [email protected]
All domains (with the exception of .uk domains, see here for more information) are renewed on an annual basis unless specified by the registrant.
Domain Labs will automatically renew all domains on your behalf 30 days before the expiry date unless otherwise specified by the registrant.
If you do not wish to renew a domain please make sure you contact us a minimum of 30 days before your domain expires by emailing us at [email protected].
Domain Labs takes no responsibility if a domain renewal fails due to contact details being incorrect or if a domain is renewed that is no longer required by the registrant.
We are committed to providing high standards of service to our customers but understand that sometimes things can go wrong. If you are not satisfied with any part of our domain registration or management service or you wish to report any abuse, then we want to know about it. We will resolve your complaint as quickly as possible and if appropriate provide an explanation as to what went wrong and how we will seek to resolve the issue.
Our complaints procedure can be found here.